In the past man has been first. In the future the System will be first. Frederick Winslow Taylor 1 The 20th century was a period of monumental political shifts and technologic advances.
Excerpt Foreword Asia Pacific represents the most diverse region in the world, with more than fifty different countries, languages, regulations, currencies, and significant cultural nuances.
In addition, it has possessed the fastest-growing economy in the world over the last two decades. In this context, companies doing business in this region must learn to structure their growth and reduce their risks in this complex environment.
The rise of shared service Industrializing structures for delivery over the same period of time has been a key solution to this context. In the Asia Pacific region, Malaysia has emerged as a major location for operating shared service organizations.
The country presents unique attributes, including the coexistence of almost all Asian languages, high-quality education, growing skills, and a strong willingness from the government to attract foreign investments.
This book provides rich insights into the principal aspects of shared service organizations in Asia Pacific, particularly in Malaysia, covering the fundamentals, key frameworks, and new trends. However, the authors and editors do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause.
This book has been written with the intention of informing and educating our readers.
It is sold with the understanding that the editors and authors are not rendering any type of management, legal or other kind of professional advice. The content of each chapter is only the expression of the opinion of its author, and not necessarily that of the editors.
The authors are responsible for their content. Before becoming a professor, he managed several projects relating to shared service centers in various parts of the world at a large audit and advisory firm.
Besides his current research interest in shared services, he has done research on topics including mergers and acquisitions, knowledge management and the global management of professional service firms. He has worked in the banking, transport, travel and hospitality industries.
Despite specializing in tourism and hospitality management, he often employs his industry experiences in research and teaching.
His current areas of focus are luxury businesses and the management of cultural resources. Internal Organization and Governance Planning, Recruiting, and Selecting Talent Career Development and Retention Performance Management in Shared Service Centers Information and Communication Technology Introducing Robotic Process Automation Shifting to More Knowledge-intensive Services Introduction K Thirumaran and Dirk Klimkeit 1.
During the s, businesses rationalized and consolidated their resources more efficiently through better management processes and low-cost production centers Bergeron Besides efficiency, SSCs promise additional benefits to companies. By moving administrative tasks into a SSC, companies free professionals working in decentralized units from administrative burden, enabling them to move into more strategic activities.
There are, however, significant differences between traditional central functions in a divisionalized corporation and SSCs. A traditional central function decides which services it will provide to the various business units.
However, business units receiving the services of a SSC have more ownership and discretion in which services they request. However, to complete the picture, it needs to be added that SSCs can fall short of fulfilling expectations and can thus create disappointment.
Academic research has found many cases where SSCs led to low customer satisfaction, higher-than-expected costs and reductions in service quality.
If set up and managed properly, SSCs can be important building blocks of success in a competitive global economy. Therefore, SSCs must address the abovementioned issues and determine an ideal formula that achieves both efficiency and effectiveness in service provision.
This book offers an attempt to merge, where possible, existing literature with actual industry practices in a dynamic part of the world and to identify divergences between scholarship and the real world.
A total of 23 students and 3 lecturers participated in this intervarsity collaboration program. The students were both undergraduate and graduate students in their final semester of business management degree programs.
The companies visited were BASF, Siemens, Shell, SAP, IBM and one more company that chose not to be mentioned where we had opportunities to gain insights into the operations and understand the various aspects of how these centers are managed. A combination of academic lectures, exercises and experiential industry visits and insights provided our students with an in-depth understanding of the SSC business model.
Following the study tour, the students wrote their research papers, with each focusing on a different aspect relating to the management of an SSC in Singapore or Malaysia.
Ten of these papers were selected for inclusion in this publication, with three primary objectives:Mammoet.
Mammoet helps clients improve construction efficiency and optimize the uptime of plants and installations. For that purpose, we provide solutions for lifting, transporting, installing and decommissioning large and heavy structures.
2 CHAPTER 1 • A Distinctive System of Health Care Delivery *The expressions “health care delivery” and “health services delivery” can have two slightly different meanings. Industrializing Structures for Delivery Industrializing Structures for Delivery The delivery of Health Care is undergoing a change that is formalizing through “Industrialization” which mirror those that began in other industries a century ago (Rastegar, ).
The 20th century was an era of immense political shifts and technological developments. Gartner IT Glossary > industrialized IT services industrialized IT services The standardization of IT services through predesigned and preconfigured solutions that are highly automated and repeatable, scalable and reliable, and meet the needs of many organizations.
The delivery of health care is in the process of “industrialization” in that it is undergoing changes in the organization of work which mirror those that began in other industries a century ago. This process is characterized by an increasing division of labor, standardization of roles and tasks.
After reading chapters 1 and 2 of the McLaughlin & McLaughlin text, what three things can you now see as problems directly associated with our "Industrializing Structure for Delivery"?
Utilize and support your opinion with research from .